Sansa Fuze stuck on logo, soft reset didn't work

I have a Sansa Fuze that gets stuck on the logo after I turn it on.  I did a soft reset and it didn’t fix it.  The only way I can get my PC to recognize it is if I hold down the center button when plugging it into my PC.  I did that and installed the updater but it still gets stuck on that logo screen.  What should I do?  Is there a way to format it from a PC since I can’t get to the menus on the fuze?