When I got my fuze 8gb in March '09 I did not charge it because it had a full battery. I used it briefly about 3 times over a 3 week period. I never downloaded any music to it and never hooked it up to the computer. I was just listening to the music that was already on there and to the radio. The last time I used it the battery was half full and the screen shut off. When I plug it up the blue ring lights up but the screen is gray around the edge and the rest of it is a blue/purplish color. I got suggestions from the sansa website that did not work like resetting it. I could not take it back because I bought it from someone. I just put it away until this week. I had a live chat yesterday with sansa to see if I could send it somewhere to get if fixed but he said it was not feasible to fix. Because of the blue light I was told to update the firmware but my computer will not recognize it. I was told to use a different computer and that one will not recognize it either. He said that if I can not get a computer to recognize it there is nothing that I can do to fix it.
I have windows vista home premium service pack 2. It’s an amd athlon processor le-1640 2.70 ghz. It has 2gb of memory & 32 bit operating system. When I was reading through the sansa sight after my live chat was over I tried to follow the suggestions for making the computer recognize the player. I looked under device manager and saw that it was not there. I did followed the steps to add it and it said that it is installed but may not work properly. Under protable devices it does show MTP Device with a yellow exclaimation point but when I click it it says this device can not start (code 10). I could not figure out how to refresh the drivers. I know I read somewhere that I need service pack 1. Is that the problem? There was a suggestion on this sight to go to upload.com to download something. When I looked at that sight it had foreign words and I was not sure about it.
Please help me. I really liked it when it was working. Thanks for your time.