# Sansa Fuze doing strange things **URL:** \ **Category:** Sansa Fuze\ **Created:** [September 28, 2010, 11:35pm UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586 "2010-09-28T23:35:19Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![charon616](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@charon616](https://forums.sandisk.com/u/charon616)\ **Post date:** [September 28, 2010, 11:35pm UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/1 "2010-09-28T23:35:19Z")
Just recently, my fuze started doing strange things. It would freeze mid-song, and unfreeze, only to quickly shuffle through songs on its own, with warped letters and no album art. Another time, I turned it on and all songs were gone. I attempted to format it, and add all the songs again, but the problem persisted repeatedly. Any idea of what caused this and what can be done would be most appreciated. ---
**Author:** ![black\_rectangle](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@black\_rectangle](https://forums.sandisk.com/u/black_rectangle)\ **Post date:** [September 29, 2010, 4:15am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/2 "2010-09-29T04:15:47Z")
The first steps would be to Format (Settings/System Settings/Format)–which will remove all the content you have added–and then update the firmware, from [here.](https://forums.sandisk.com/t/sansa-fuze-firmware-update-01-02-31-02-03-33/40218 "fu") Don’t download the updater–download the All Regions link for your version. ---
**Author:** ![charon616](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@charon616](https://forums.sandisk.com/u/charon616)\ **Post date:** [September 29, 2010, 9:51am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/3 "2010-09-29T09:51:39Z")
Pardon my igonrance, but how do I open/view this root directory? ---
**Author:** ![black\_rectangle](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@black\_rectangle](https://forums.sandisk.com/u/black_rectangle)\ **Post date:** [September 29, 2010, 2:04pm UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/4 "2010-09-29T14:04:39Z")
The root directory is just the driveletter. Put the Fuze in MSC mode (Settings/System Settings/USB Mode) and connect. It pops up in Windows Explorer as two drives, X: Sansa Fuze [the internal memory] and Y: Removeable Disc [the card slot].  Just drag fuzeA.bin onto the driveletter for Sansa Fuze, whatever X: actually is on your computer . ---
**Author:** ![charon616](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@charon616](https://forums.sandisk.com/u/charon616)\ **Post date:** [September 29, 2010, 9:06pm UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/5 "2010-09-29T21:06:43Z")
I formatted the device, installed the firmware, and re-added all of the songs, and it worked, for a few minutes, before freezing again. None of the other problems I mentioned, but it was impossible to listen to music. ---
**Author:** ![black\_rectangle](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@black\_rectangle](https://forums.sandisk.com/u/black_rectangle)\ **Post date:** [September 30, 2010, 12:34am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/6 "2010-09-30T00:34:46Z")
I know it’s still frustrating, but you’ve ruled out some basic problems. The Fuze usually freezes when it hits a file it doesn’t like. There are two main reasons: a corrupt file or bad ID3 tags (the electronic labels in the files that tell the Fuze Artist, Title, Album, etc.)  To see if it’s a corrupt file, right-click on the drive where you have the songs and do Properties/Tools/Error-Checking.If it finds a baddie, it will ask you if it should “save bad chains” or something like that. Don’t save them. If that doesn’t find anything, then the tags are in a form the Fuze doesn’t like. This is because there’s no worldwide standard for ID3 tags, and lots of variations. The easiest thing to do is run all your albums through mp3tag, a free program,  to standardize them. [Here’s how.](https://forums.sandisk.com/t/how-do-i-delete-all-the-music-on-my-fuze-player-using-my-computer/41497/7 "Mp3tag") ---
**Author:** ![charon616](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@charon616](https://forums.sandisk.com/u/charon616)\ **Post date:** [September 30, 2010, 1:56am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/7 "2010-09-30T01:56:58Z")
That seemed to work. However, I’m still having an issue of dissapearing memory. My fuze went from 3.6 GB to 3.5, and is now at 3.4, even with no music. ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [September 30, 2010, 2:38am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/8 "2010-09-30T02:38:37Z")
> @charon616 wrote: > That seemed to work. However, I’m still having an issue of dissapearing memory. My fuze went from 3.6 GB to 3.5, and is now at 3.4, even with no music. _Hmmm_ . . . diminishing returns, eh? ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [September 30, 2010, 2:39am UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/9 "2010-09-30T02:39:05Z")
> @charon616 wrote: > That seemed to work. However, I’m still having an issue of dissapearing memory. My fuze went from 3.6 GB to 3.5, and is now at 3.4, even with no music. _Hmmm_ . . . diminishing returns, eh? 😛 ---
**Author:** ![charon616](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@charon616](https://forums.sandisk.com/u/charon616)\ **Post date:** [October 2, 2010, 8:05pm UTC](https://forums.sandisk.com/t/sansa-fuze-doing-strange-things/41586/10 "2010-10-02T20:05:40Z")
I guess, I don’t know?