I just received a Sansa Clip+ for Father’s day. The first thing I did was check the firmware version. Mine had version V01.02.17A and the latest available version is V01.02.18. So, I read the instructions for updating the firmware. I seemed, highly, recommended to use the Sansa Firmware installer with a Windows PC. I downloaded the installer, installed it, connected my Sansa to a USB 2 port on my PC and was instructed to “…wait for instructions.” I waited for over 40 minutes and the screen hadn’t changed it just showed the Sansa 4 lobe logo thith the colors changing, in a clockwise direction and the wait for instruction message. After about 40 minutes, I checked that the Sansa was indeed seen by my, Windows 8.1, PC by going into File Explorer and seeing the Sansa directory, opening up a music folder and even playing an mp3 file included on the Sansa through Windows Media Player. After this verification, I checked the screen of the Sansa which showed a graphic of a Sansa and a PC monitor with arrows, in both directions, moving on the screen. I waited another 10 or so minutes… no change. I gave up.
I guess I’ll try the manual method recommended for the more “tech savy” user. As I’m a retired Electrical Engineer with over 40 years of PC experience, I believe I should be up to the chalenge, but I think you should know that you might be able to improve the reliability of your software and if not, at least indicate an estimated, sufficient “Wait for instructions” duration to save your customers time. And perhaps, lose the “tech savy” reference to avoid upsetting non-tech savy users. After all, based upon the instructions, the manual procedure is pretty straight forward,
Incidentally, I’d really like an answer to my question of how long one should wait .