I have had my Sansa View for about 2 months now. I have never been able to install the Sansa Firmware Updater. It seems to go through all the steps then it suddenly backtracks to the “Downloading the Latest Sansa Updater” and says that failed (when just a second before this step had completed successfully). It seems to successfully download it, then install it, then register it, then it may do another step or it may fail on registering… I can’t tell. All of the steps after downloading disappear and now it says that step failed and gives me the error message “The Installation failed. Please try again later.” I think 2 months is a lot later…
I am running Windows XP SP3 32-bit. The windows firewall is disabled and I use COMODO Internet Security and I use Avira antivirus. I have tried disabling the firewall and the antivirus just to see if they are causing the problem but it has no effect on the outcome of the install. Also, the COMODO logs don’t show any blocked activity from the installer (or anything being blocked at all from today). My account is an Administrator account.
Now, I think it needs to be noted that I don’t need a firmware upgrade. My player has the latest version according to the website. What I really want to do is convert my videos so that I can use them on the player. Unfortanetly there is no way to install the Sansa Media Converter without installing the Firmware Updater (ahh… how many times I have wished this wasn’t the case… but alas…).
Any help would be appreciated. Thank you.