I’m not sure if this happened before but, I followed the steps of technical support to hold the volume up + select button and softly reset my Sansa Express. I tried this just a few minutes ago and I think that actually made my Express worse than it was before.
Now, it has a permanent green image in the center of what looks to be like a random picture of a tree or something. It won’t turn off, when I put it in the USB drive it doesn’t even say MTP device detected. It just says that I have put in a USB and windows does not recognize it.
Does anyone else have this problem? It’s be great if someone could help me.
