sansa connect problems

I have a Sansa Connect 4-gb, FCC ID-ES20070309 and it has basically stooped working… When I turn it on it has a message “Recovery Needed” and to go to the the Sandisk website and download a tool, but I cannot get it to connect with my computer for one, and two I can’t even find this recovery tool on the website. I would like to know if there is any hope for  my device? 

Here is the sansa connect recovery tool. hpe it helps 

Additionally, you can utilize the recovery tool. Check the link below.

As far as I can tell both links point to the same page, so I fail to see the reason or the helpfulness of another post. :confounded: