This thing is some kind of piece of ■■■■. Stopped working after three times of use. SanDisk ignores my emails… will not honor warranty… beware of this company. I will never buy a SanDisk product as long as I live. I am being totally ignored. Never had that happen before…
we can never know what happened to your email… maybe there was an error and sandisk never received it.
try giving them a call 866- 7263475
I’ve called Sandisk technical support several times over the last couple of years, and was always connected to a very helpful person in minutes.
I’ve also sent at least ten emails regarding various Sansa products to support@sansa.com, and I’ve always gotten a response.
