From what I have seen, the forum is a good way to raise an issue that SanDisk might notice --like writing a letter to a company’s Customer Service with suggestions. And SanDisk sometimes does pay attention–just note the evolution of the Clip line, as well as firmware enhancements (most recently, with “Play all” brought back to the Clip Zip). As to player malfunctions and similar issues (e.g. “my player won’t start”), SanDisk personnel may indeed offer a fix/suggestion in the forum. But best to get help is to telephone SanDisk’s Customer Service (or post here and hope for some help from a fellow user).
Yes indeed. This forum and the comments posted have inspired SanDisk numerous times to add requested features and fix bugs in their firmware but . . .
In this particular case, it’s probably going to take more than 1 or 2 people reporting/complaining about the RDS feature in certain countries. And if they do respond, it certainly isn’t going to be over-night. These things take time . . . months in fact. And they (almost) never tell us what they are working on, or when a new firmware update is going to be ready.
The only thing one can do is hope they address it, and get used to the ‘flaw’ until if and when they do. Returning the player is always an option too, for those impatient ones.