Sansa Clip Zip Firmware 01.01.18

@romanaleksejuk wrote:

 

Instead of disputing on unreleated topics with unsatisfied customers please focus on reporting the problems to the developer team.

 

Agreed.  The forums aren’t where you’ll get through to official channels quickly, customer support via chat/email/phone is the way to do it.  This is true for any product I’ve ever bought, I visit forums like this since companies often don’t seem to resolve things fast enough for my tastes and forums like this allow me to find other customers (like me) who’ve had the same issues. When enough gripe things get fixed (usually).

I’m not bashing you, it’s just that forums like this aren’t the ‘official’ way of griping to any company.  At least any company I’ve had dealings with that had user forums.  And yes, many consumer electronics companies aren’t that fast nor responsive to problems outside of their home market.  I’ve been burned before like you and it isn’t fun.

From what I have seen, the forum is a good way to raise an issue that SanDisk might notice–like writing a letter to a company’s Customer Service with suggestions. And SanDisk sometimes does pay attention–just note the evolution of the Clip line, as well as firmware enhancements (most recently, with “Play all” brought back to the Clip Zip). As to player malfunctions and similar issues (e.g. “my player won’t start”), SanDisk personnel may indeed offer a fix/suggestion in the forum. But best to get help is to telephone SanDisk’s Customer Service (or post here and hope for some help from a fellow user).

@miikerman wrote:
From what I have seen, the forum is a good way to raise an issue that SanDisk might notice --like writing a letter to a company’s Customer Service with suggestions. And SanDisk sometimes does pay attention–just note the evolution of the Clip line, as well as firmware enhancements (most recently, with “Play all” brought back to the Clip Zip). As to player malfunctions and similar issues (e.g. “my player won’t start”), SanDisk personnel may indeed offer a fix/suggestion in the forum. But best to get help is to telephone SanDisk’s Customer Service (or post here and hope for some help from a fellow user).

Yes indeed. This forum and the comments posted have inspired SanDisk numerous times to add requested features and fix bugs in their firmware but . . .

In this particular case, it’s probably going to take more than 1 or 2 people reporting/complaining about the RDS feature in certain countries. And if they do respond, it certainly isn’t going to be over-night. These things take time . . . months in fact. And they (almost) never tell us what they are working on, or when a new firmware update is going to be ready.

The only thing one can do is hope they address it, and get used to the ‘flaw’ until if and when they do. Returning the player is always an option too, for those impatient ones.

I am from Germany and I have stored four radio stations but I can’t see any RDS informations. These radio stations have RDS informations which I can see on my network player with FM radio and clock radio. But RDS is not so important for me. I have selected “other world” to have better maximum volume.

RDS does still not work for me in France with the lastest firmware. This feature is important for me as I mainly use the radio function of the player.

@p_schott wrote:

RDS does still not work for me in France with the lastest firmware. This feature is important for me as I mainly use the radio function of the player.

Please register this problem directly to support team ( http://kb.sandisk.com/app/ask ), we have already 4 people with the same issue, together we can force these lazy developers to fix this issue! :smileyvery-happy:

@romanaleksejuk wrote:

. . . together we can force these lazy developers to fix this issue! :smileyvery-happy:

Yeah, I’m sure they’ll jump right on it with compliments like that!

@tapeworm wrote:

Yeah, I’m sure they’ll jump right on it with compliments like that!

Tapeworm, i have a concrete question for you, are you doing something on this problem (contacting developers, support or etc) ? This is not really funny anymore, direct support is silent, you are talking about all other topics but not on the problem, what the f*ck is going on ?

@romanaleksejuk wrote:


Tapeworm wrote:

Yeah, I’m sure they’ll jump right on it with compliments like that!


Tapeworm, i have a concrete question for you, are you doing something on this problem (contacting developers, support or etc) ? This is not really funny anymore, direct support is silent, you are talking about all other topics but not on the problem, what the f*ck is going on ?

It’s not a problem for us here in the USA, so we have no reason to hassle the developers! :stuck_out_tongue:

@marvin_martian wrote:

It’s not a problem for us here in the USA, so we have no reason to hassle the developers! :stuck_out_tongue:

This player is also sold in Europe, don’t forget that. Thanks for your comment, it really shows all the situation on ignorance.

As i said before, all our forum thread+letters to support forum+recorded phone conversations with support will be used to open the action bill in one of the International Consumer Protection Organizations. Keep it going! :wink:

What’s with all them negative waves, gentlemen?

The Clip Zip is marketed worldwide.  There have been some misconceptions about the FM and RDS capabilities of the new Sansa.  The Clip Zip and Fuze+ have RM RDS capability, using a new version of the FM receiver chip used in the Clip / Clip+.

For RDS to work properly, a clean signal is required.  Remember, the headphone cable functions as the antenna.

With the earlier build of firmware, the Clip ZIp could lose RDS display during playback.  The latest build (01.01.18) addresses this issue.  At least, it does as tested with local RDS signal on my devices.  The situation in other signal areas may be different.

The RDS informaton is fed from the FM receiver chip.  Displaying the information involves a clean signal, the receiver chip and its control, plus the Sansa’s interpreting of that data.  No developer laziness required, there are several links in the chain- and checking these links takes a little time to isolate any issues.  Fixing one issue may inevitably uncover another, it happens.

The FM receiver is capable of reception in the North American and worldwide areas (including EU of course).  Testing in various regions is simple enough, as all we need is a device physically within a region, a few minutes, and an internet connection.  I’m sure it will get sorted out very soon.

As for the hubbub, and ruffled feathers, the forum doesn’t operate in a vacuum.  With the huge base of users giving feedback here, it makes sense that issues will be found and reported among the information here.  And yes, SanDisk does listen to your feedback.

I’d love to test it myself, I would bring some Clip Zips, the laptop, and warm clothes of course.  Much better to visit outside of tourist season.

Bob  :smileyvery-happy:

romanaleksejuk,

I would like to let you know we are looking into this issue. That said I do not have a time frame as to if or when the issue will be resolved. I am also taking this time to let you know that personal attackes and foul language that you ahve used in a few of your posts will not be tolerated on this forum. This is your one and only warning. If you cannot abide by the forum rules and guidlines you will be permenently ban from posting on this forum.

Forum Admin

slotmonsta

@slotmonsta wrote:

I would like to let you know we are looking into this issue. . .

 

Forum Admin

slotmonsta

Was it really so hard to post this phraze earlier ? You have no time frames to say, that the problem is under the investigation ? What you call a “foul language” - this i’m calling a PERSONAL OPINION, which was reasoned by the concrete fact. If users are reporting on some problems and there are no reaction by support - i have a full rights to call them LAZY, this speaking freedom is documented by constitution. Instead of improving the support quality and making the corresponding  conclusions on not bringing the customers into the mad condition - you are trying to find the reason for ban the user (who says uncomfortable things, but which are quite truthful and argumented).

Sigh…the good news is, firmware updates are out 

@romanaleksejuk wrote:


@slotmonsta wrote:

I would like to let you know we are looking into this issue. . .

 

Forum Admin

slotmonsta


Was it really so hard to post this phraze earlier ? You have no time frames to say, that the problem is under the investigation ? What you call a “foul language” - this i’m calling a PERSONAL OPINION, which was reasoned by the concrete fact. If users are reporting on some problems and there are no reaction by support - i have a full rights to call them LAZY, this speaking freedom is documented by constitution. Instead of improving the support quality and making the corresponding  conclusions on not bringing the customers into the mad condition - you are trying to find the reason for ban the user (who says uncomfortable things, but which are quite truthful and argumented).

Dude, calm down.  It’s just an inexpensive mp3 player, not like someone is breaking down the door of your house and raiding it.

As for your freedom of speech, that is guaranteed to US citizens inside the US where Congress can make no law regulating it.  That doesn’t mean private forums can’t moderate/censor/edit as they wish, just the goverment can’t make laws where it does the same.  Plus the foul language isn’t necessary.  Marvin, Tapeworm, Bob and Miikerman are good guys, just owners like the rest of us who are nothing but extremely helpful in these forums.  A lot of their comments are in jest and aren’t to be taken seriously.  So lighten up.  :smiley: 

The Sandisk people are looking into it.  If you know anything about tech companies they run lean staffs (I work for one so I know it all too well) so it takes time to get fixes determined, tested and released.  They’re humans, they make mistakes or sometimes overlook things.  They know about it now so just wait for the fix to come out.  In the mean time, enjoy the player.  I know I am (even when the RDS info wasn’t working, the radio worked fabulously as did the mp3 music section).  For the price the CZ is still a downright steal even the RDS info is kaput.

3 Likes

@tnmats wrote:


@romanaleksejuk wrote:


@slotmonsta wrote:

I would like to let you know we are looking into this issue. . .

 

Forum Admin

slotmonsta


Was it really so hard to post this phraze earlier ? You have no time frames to say, that the problem is under the investigation ? What you call a “foul language” - this i’m calling a PERSONAL OPINION, which was reasoned by the concrete fact. If users are reporting on some problems and there are no reaction by support - i have a full rights to call them LAZY, this speaking freedom is documented by constitution. Instead of improving the support quality and making the corresponding  conclusions on not bringing the customers into the mad condition - you are trying to find the reason for ban the user (who says uncomfortable things, but which are quite truthful and argumented).


Dude, calm down.  It’s just an inexpensive mp3 player, not like someone is breaking down the door of your house and raiding it.

 

As for your freedom of speech, that is guaranteed to US citizens inside the US where Congress can make no law regulating it.  That doesn’t mean private forums can’t moderate/censor/edit as they wish, just the goverment can’t make laws where it does the same.  Plus the foul language isn’t necessary.  Marvin, Tapeworm, Bob and Miikerman are good guys, just owners like the rest of us who are nothing but extremely helpful in these forums.  A lot of their comments are in jest and aren’t to be taken seriously.  So lighten up.  :smiley: 

 

The Sandisk people are looking into it.  If you know anything about tech companies they run lean staffs (I work for one so I know it all too well) so it takes time to get fixes determined, tested and released.  They’re humans, they make mistakes or sometimes overlook things.  They know about it now so just wait for the fix to come out.  In the mean time, enjoy the player.  I know I am (even when the RDS info wasn’t working, the radio worked fabulously as did the mp3 music section).  For the price the CZ is still a downright steal even the RDS info is kaput.

Well said, tnmats

@tnmats wrote:


@romanaleksejuk wrote:

Dude, calm down.  It’s just an inexpensive mp3 player, not like someone is breaking down the door of your house and raiding it.

 

As for your freedom of speech, that is guaranteed to US citizens inside the US where Congress can make no law regulating it.  That doesn’t mean private forums can’t moderate/censor/edit as they wish, just the goverment can’t make laws where it does the same.  Plus the foul language isn’t necessary.  Marvin, Tapeworm, Bob and Miikerman are good guys, just owners like the rest of us who are nothing but extremely helpful in these forums.  A lot of their comments are in jest and aren’t to be taken seriously.  So lighten up.  :smiley: 

 

The Sandisk people are looking into it.  If you know anything about tech companies they run lean staffs (I work for one so I know it all too well) so it takes time to get fixes determined, tested and released.  They’re humans, they make mistakes or sometimes overlook things.  They know about it now so just wait for the fix to come out.  In the mean time, enjoy the player.  I know I am (even when the RDS info wasn’t working, the radio worked fabulously as did the mp3 music section).  For the price the CZ is still a downright steal even the RDS info is kaput.

dark knight joker clap animation

And by the way, isn’t freedom of speech a right guaranteed to US citizens under the 1st Amendment of the US Constitution?

Last time I checked Lithunaia wasn’t a part of the United States of America.

@tnmats wrote:


@romanaleksejuk wrote:

Dude, calm down.  It’s just an inexpensive mp3 player, not like someone is breaking down the door of your house and raiding it.

 

As for your freedom of speech, that is guaranteed to US citizens inside the US where Congress can make no law regulating it.  That doesn’t mean private forums can’t moderate/censor/edit as they wish, just the goverment can’t make laws where it does the same.  Plus the foul language isn’t necessary.  Marvin, Tapeworm, Bob and Miikerman are good guys, just owners like the rest of us who are nothing but extremely helpful in these forums.  A lot of their comments are in jest and aren’t to be taken seriously.  So lighten up.  :smiley: 

 

The Sandisk people are looking into it.  If you know anything about tech companies they run lean staffs (I work for one so I know it all too well) so it takes time to get fixes determined, tested and released.  They’re humans, they make mistakes or sometimes overlook things.  They know about it now so just wait for the fix to come out.  In the mean time, enjoy the player.  I know I am (even when the RDS info wasn’t working, the radio worked fabulously as did the mp3 music section).  For the price the CZ is still a downright steal even the RDS info is kaput.

dark knight joker clap animation

And by the way, isn’t freedom of speech a right guaranteed to US citizens under the 1st Amendment of the US Constitution?

Last time I checked Lithuania wasn’t a part of the United States of America. Maybe it’s one of those 57 states the President was referring to a while back? :confounded:

Tapeworm wrote:

 

And by the way, isn’t freedom of speech a right guaranteed to US citizens under the 1st Amendment of the US Constitution?

 

Last time I checked Lithuania wasn’t a part of the United States of America. Maybe it’s one of those 57 states the President was referring to a while back? :confounded:

Do you think that the freedom of speech present in US constitution only ? :dizzy_face: Khe-he. I’m very proud of Lithuania is not a part of US really, do not want to start posting my thoughts about US nation, don’t provoke me on that :wink: So i’ll finish there, tired already on all of this…

@tnmats wrote:


@romanaleksejuk wrote:


@slotmonsta wrote:

I would like to let you know we are looking into this issue. . .

 

Forum Admin

slotmonsta


Was it really so hard to post this phraze earlier ? You have no time frames to say, that the problem is under the investigation ? What you call a “foul language” - this i’m calling a PERSONAL OPINION, which was reasoned by the concrete fact. If users are reporting on some problems and there are no reaction by support - i have a full rights to call them LAZY, this speaking freedom is documented by constitution. Instead of improving the support quality and making the corresponding  conclusions on not bringing the customers into the mad condition - you are trying to find the reason for ban the user (who says uncomfortable things, but which are quite truthful and argumented).


Dude, calm down.  It’s just an inexpensive mp3 player, not like someone is breaking down the door of your house and raiding it.

 

As for your freedom of speech, that is guaranteed to US citizens inside the US where Congress can make no law regulating it.  That doesn’t mean private forums can’t moderate/censor/edit as they wish, just the goverment can’t make laws where it does the same.  Plus the foul language isn’t necessary.  Marvin, Tapeworm, Bob and Miikerman are good guys, just owners like the rest of us who are nothing but extremely helpful in these forums.  A lot of their comments are in jest and aren’t to be taken seriously.  So lighten up.  :smiley: 

 

The Sandisk people are looking into it.  If you know anything about tech companies they run lean staffs (I work for one so I know it all too well) so it takes time to get fixes determined, tested and released.  They’re humans, they make mistakes or sometimes overlook things.  They know about it now so just wait for the fix to come out.  In the mean time, enjoy the player.  I know I am (even when the RDS info wasn’t working, the radio worked fabulously as did the mp3 music section).  For the price the CZ is still a downright steal even the RDS info is kaput.

Now that post is what I call truly