I have a Sansa Clip+ here, and it won’t do anything. I’ve already tried to softreset it serveral times. Yesterday, I managed finally to turn it on, but as soon as I connected it to my computer the Clip+ froze.
The weird thing is, that it was turned on by pressing the powerbutton and the home button. I was reading for solutions when i had the device in my hand, and I was pressing on the two buttons, when it suddenly turned on.
When the device is connected to a PC, it usually doesn’t do anything. Sometimes, the PC and the device manage to establish the USB connection, and then a windows pops up with that the device has to be formatted, before I can use it. When “Format” is clicked, the computer tries to fomat it and when it’s almost finished, the format fails. I tried to force MSC mode, and it didn’t do anything.
Because I think that the firmware is broken, I installed the Sansa updater. Sadly the updater doesn’t recognise the Clip+.
Hopefully this is clear enough. If there’s other information required, ask me and I will do my best.
Can anyone help me?
Thanks in advance.
EDIT: There seem to be problems with the Clip+ and Windows 8, but that’s NOT the case. I’m using Windows 7 x64.
EDIT2: It seems that everytime I connect it to my computer, and my computer doesn’t recognise it, I get a pop-up balloon with “USB Device not recognized”.
EDIT3: I plugged it in a Windows XP machine, and after a few tries, I got the message again that it needs to be formatted. I can’t format it, because it’s only 30MB now.