The player won’t let me delete files from my device nor allow me to add new files.
I updated the firmware.
I tried soft resetting, then hard resetting.
Then resetting from the settings options. The player would show that it had been reset and the device is empty. When I plug it in all the files I deleted are there again.
I tried formatting from my computer but that didn’t work.
I’m not sure what to do now. Any advice?