# Sansa Clip Missing Files

**URL:** <https://forums.sandisk.com/t/sansa-clip-missing-files/50563>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [November 30, 2018, 12:18am UTC](https://forums.sandisk.com/t/sansa-clip-missing-files/50563 "2018-11-30T00:18:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yc1](https://avatars.discourse-cdn.com/v4/letter/y/9de053/32.png) [@yc1](https://forums.sandisk.com/u/yc1)\
**Post date:** [November 30, 2018, 12:18am UTC](https://forums.sandisk.com/t/sansa-clip-missing-files/50563/1 "2018-11-30T00:18:14Z")

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Bizarre one I can’t seem to find the solution to. I have a (relatively old) SansaClip which in theory has a whole bunch of albums and audiobooks on. I put a single audiobook on it, I can’t remember where from, and all my music disappeared. It doesn’t show up at all on the player. However, if you plug it into a computer it says 6GB of used data - clearly the music. But again, it doesn’t show up on the computer. Changing the file format (auto, MTP, etc.) doesn’t affect whether I can see it on either the player or the computer. The only thing that now plays is the final audiobook I added.&nbsp;

So the computer knows there’s 6GB of ‘stuff’ there but it can’t see it, and neither can the player. Is there any remedy to this? I really don’t want to resort to formatting the player completely because I’ve changed computers since this happened and sadly lost a bunch of the albums.

Any thoughts would be much appreciated!

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**Author:** ![yc1](https://avatars.discourse-cdn.com/v4/letter/y/9de053/32.png) [@yc1](https://forums.sandisk.com/u/yc1)\
**Post date:** [January 30, 2019, 11:43am UTC](https://forums.sandisk.com/t/sansa-clip-missing-files/50563/2 "2019-01-30T11:43:42Z")

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hi guys, still desperately waiting for a fix on this one?

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 30, 2019, 6:54pm UTC](https://forums.sandisk.com/t/sansa-clip-missing-files/50563/3 "2019-01-30T18:54:01Z")

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Seems to me there used to be a trick with these old players where you had to change a setting in what used to be called File Manager or Explorer (NOT Internet Explorer) to show “Hidden Files & Folders”.

If you have a newer computer running Windows 8 or newer, open this up (My PC), click on VIEW & make sure the Hidden Items box is checked. See if this helps.

Othewise, I think your only other option is to format & re-load.