sansa clip jam dosent work

i bought a sansa clip jam a year ago. last month he stoopped working. the screen is appearing only when i charge it or connect it to the computer, but it dosent work without the computer or the charger. it cant play music at all’ cause when im out of home, it dosent work. what do i need to do?

Contact SanDisk Customer Supportfor a possible warranty replacement if it’s under 1 year old (US) or 2 years old (EU).

Here is one more idea to try.

Use the micro USB cable that came with the Clip Jam when you are attempting to charge your player (allow 3 hours).

     I tried to use micro USB cables that came with my other portable devices and almost all do not work properly with my Clip Sport.