# Sansa Clip + isn't recognized when I plug into my laptop.

**URL:** <https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [April 15, 2015, 10:49pm UTC](https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166 "2015-04-15T22:49:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![canguy](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@canguy](https://forums.sandisk.com/u/canguy)\
**Post date:** [April 15, 2015, 10:49pm UTC](https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166/1 "2015-04-15T22:49:15Z")

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Had my clip + 8GB for about two weeks and now it isn’t recognized when I plg into my laptop.&nbsp;I have download 2 audiobooks and all was working until today when it stopped. I assumed the battery was dead and when I plugged it in NOTHING. What can I do to bring it back to life?

Have tried various cables but none work.

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**Author:** ![black\_rectangle](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@black\_rectangle](https://forums.sandisk.com/u/black_rectangle)\
**Post date:** [April 16, 2015, 2:27am UTC](https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166/2 "2015-04-16T02:27:34Z")

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Sounds like you got a bad unit. Call 1-866-SANDISK or whatever the number is in your country and get it replaced. Call, don’t email.

[http://www.sandisk.com/about-sandisk/contact-us/](http://www.sandisk.com/about-sandisk/contact-us/)

You can try charging it from a USB wall charger if&nbsp; you have one.

And if you can get it to turn on you can change USB Mode to MSC (least complicated connection) in Settings/System Settings/USB Mode.

But even if that works, you never know if you’re going to have trouble again, so I’d suggest exchanging it under the warranty.

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**Author:** ![canguy](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@canguy](https://forums.sandisk.com/u/canguy)\
**Post date:** [April 16, 2015, 2:02pm UTC](https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166/3 "2015-04-16T14:02:07Z")

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B-R,

Thanks for the prompt reply and suggestions. After posting I was banging around the forum and something clicked that I should try to reset. Pushed and held off/on button for 30 seconds released and then pushed the on button and it came back to life. Plugged in to laptop and all is well for now.

Thanks again

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [April 16, 2015, 3:46pm UTC](https://forums.sandisk.com/t/sansa-clip-isnt-recognized-when-i-plug-into-my-laptop/50166/4 "2015-04-16T15:46:02Z")

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> @canguy wrote:

> something clicked that I should try to reset. Pushed and held off/on button for 30 seconds released and then pushed the on button and it came back to life. Plugged in to laptop and all is well for now.

> &nbsp;

That’s what I was going to suggest. Glad you found it on your own, and everything is back to normal now. Use the reset procedure as your first “go-to” fix anytime something doesn’t act right with the player. 😉