When I insert headphones into my device, the device turns off.
I tried turning it on with headphones already in but this didn’t work either! Please help?
Unfortunately, that sounds like a hardware issue and probably not repairable.
Yeah I tried it with other head phones and the same thing happened… I put a metal skewer down there and it crashed so I think it must be short circuiting 
gonna have to contact the guy who sold it me
I believe that you’re reseller should be able to give you a replacement since there will be a warranty period. 
And it might have been a private sale, from one person to another. That’s how I interpreted it when he said, “gonna have to contact the guy who sold it me”. 
