Sandisk Ultra 60Gb disappeared after a while


I have a big issue with my sandisk ultra60gb - SDSSDH-060G-G25 -

Long story short, the disk boots fine, but after a time, totally disappears from the system. Even a soft reset does not make it appear again - i have to perform a cold reset.

The time when the device is powered on without failure is shorter and shorter (it took me time to figure if it was a mobo problem, a firmware one, a disk one…). One month ago, when i first experienced this problem, it was sporadic, now, it occurs after 5/10minutes max.

I tested my SSD on 4 different computers, and the behaviour is identical, although i don’t boot on 3 computers. I’ll contact the hardware support for the warranty.

I have 3 questions related to this:

  • is it a known problem ?

  • i can update my SSD firmware. mine is 362A13F0, newest is 365A13F0. But does it worth the try ? Can it correct my trouble ?  If my SSD disappears when i’ll be upgrading firmware, will i void my warranty

  • any tips for imaging my SSD ? I see a script-based file copy on theses forums

Last, it seems i’m not the only one. Problems similar are found here or 

Can SanDisk confirm it is a know problem ?

Thank you ! :slight_smile:

you can definetly try updating FW. no issues if the FW update does not work just call sandisk support and let them know what is going on. 

Thank you drLucky.

So i tryed to update the firmware, but it is not working (it refuses to start the update).

I also tryed a low level format and disk disappeared after 19% done (roughly 3/4 minutes).

Actually emailing SanDisk support :wink: