Hello, I’ve seen several variations of this on many other posts here, but thought I’d give it a try anyway. I recently purchased a 8GB Cruz and moved over 5GB of data onto it. This is data that is VITAL and was wiped from every other media when I moved it. I created a password on the SecureAccess software, wrote it in my secure password keeper vault on my phone, and created an appropriate hint.
Everything worked OK the day I did it. I removed the drive from my laptop (no, I didn’t eject it properly. I rarely if ever do…) and went about my day happy in the knowledge that my data was secure.
Flash forward a week or two and I try to access the drive, and the software will no longer recognize my password. I’m completely locked out. I’m 200% sure the password is correct as entered, yet it still doesn’t work.
This is unacceptable, and I can’t believe I’m going to lose 15 YEARS worth of critical data because this product is flawed. I’ll be contacting the state Attorney General later today and work on getting a class action lawsuit started.
Does ANYONE have any suggestions how I might access my files, legal-moral-or otherwise? At this point, I’ll try anything. I’m completely at my wits end…