Just to share some information with others who might face similar issues with SecureAccess v3
My SecureAccess V3 gave a “SecureAccess is already running” error where I cannot open it and therefore cannot type my password to enter the vault to retrieve my existing files within the vault. I contacted SanDisk chat - and the support person gave 2 solutions:
- alt+ctrl+del > go to disk/task manager >second tab( processes)
If you can find SecureAccess there, delete it and try to open the SecureAccess again normally. (I think she meant try to kill the process)
- If you cannot find SecureAccess there, please uninstall and reinstall SecureAccess again. Instructions are on the article bellow:
The 2nd solution worked for me. It required me to uninstall the existing SecureAccessV3_win from my USB stick, then download the new SecureAccessV3 (from Download for PC on that webpage - link above), copy this new version to my USB stick to replace the older one. Then click it to open it, and it should work. I did not delete anything else. I think any existing files/data you have already stored into the vault is stored in the SecureAccess Vault itself, so do not delete or uninstall anything else except the SanDiskSecureV3_win! I was worried that I could delete any encrpyted files within my vault, but only replacing the SanDiskSecure V3_win did not affect those files, so I need not have worried.
I hope it helps.