Just to let other know, I had the same problem today, June 13, 2016. Removing the executible from the thumb drive then coping the new downloaded version worked. – Mark –
realise that is an old(ish) query, however I just resolved the difficulty a quicker way than formatting / redownloading as cautioned above.
when I received the SanDisk device, the executable become named ‘Run_SanDiskSecureAccess_Win.exe’
I closed SDSA and renamed the executable ‘SanDiskSecureAccessV3_Win.exe’ - relaunched it and it up to date great.
it is able to be really worth noting that mine complained it was still walking whilst seeking to update, but after clicking ‘sure’ to retry a few instances, it sooner or later updated and is jogging exceptional Smiley glad
wish this enables all of us else with the equal issue.