I wanted to post this message in this forum since all members of this community including myself use sansa products. I bought a sansa c140 mp3 player in August 2007 and recently the player showed a message which has been seen by others here saying "There is no space in DB. Delete at least 4.0 MB " and with this message it froze and I could not do anything. Sandisk support staff asked me to reformat the drive and I followed their instructions to the ‘T’ but it refused to budge meaning ‘I could not reformat’. As I have others’ experience in this forum , this has happened to others and the only recourse was to have the player replaced. When I wrote back to the sandisk support asking them to replace the player including a copy of my receipt of the product from ‘buy.com’ less than six months ago, they replied that since i do not have the original packaging and UPC code they cannot honor my request. In my opinion, very few users of electronic products ( unless the product is worth thousands of dollars) keep the original packaging ( even that is very rare). In almost all cases, copy of the receipt is taken as proof of purchase for warranty purchases, I am very disappointed with the sandisk support staff’s reply and I want all members of this forum to know that there is no guarantee that sandisk will replace your product if it fails within the warranty period. I have requested them again to reconsider my case.
I would request the administrator of this forum to post this letter as widely as possible since this has significant implications for purchasers of sandisk products from online companies such as ‘buy.com’.
Thank you for your consideration