Has anyone else had this problem.
I bought a new sansa on 12/17/2010 and just last week experienced a problem (usb ports on my computer shut off due to power issue - which is a known problem listed here)
Support was horrible and would not acknowledge that I had a problem. When calling on the phone told they only accept support via email for my “new” product.
What “new” product do you have? If it’s a long, discontinued model, then yes, they only offer e-mail tech support on it. If on the other hand, it’s a current model, they provide excellent phone and/or “live chat” support.
They are also very good about replacing defective units under warranty. SanDisk stands behind their products 110%.
It doesn’t sound as if this is really a SanDisk warranty issue, if the problem lies with your computer as you say.
As far as the tech support goes . . What “new” product do you have? If it’s a long, discontinued model, then yes, they only offer e-mail tech support on it. If on the other hand, it’s a current model, they provide excellent phone “Live chat” support is also available if you’re in the US.
They are also very good about replacing defective units under warranty. SanDisk stands behind their products 110%.
This is not a problem with my computers. Other threads here say that sandisk has a problem where it drains too much power from the USB port and the computer shuts down the usb port.
I am a computer person and have tried on 3 separate machines.
Sandisk just keeps on suggesting I look at a forum article and closes the case. Absolutely horendous support. Will start a web site (saying avoid buy sandisk or maybe sandisk buyer beware)
rather than 110% behind their warranty try 0% - worst service I have ever received
@gbraver wrote:
This is not a problem with my computers. Other threads here say that sandisk has a problem where it drains too much power from the USB port and the computer shuts down the usb port.
I am a computer person and have tried on 3 separate machines.
Sandisk just keeps on suggesting I look at a forum article and closes the case. Absolutely horendous support. Will start a web site (saying avoid buy sandisk or maybe sandisk buyer beware)
Can you please provide a link to those threads? I’ve haven’t heard of a sansa player that does that.
@gbraver wrote:
This is not a problem with my computers.
Really? You said, “usb ports on my computer shut off due to power issue”. Sure sounds like a problem with your computer to me.
@gbraver wrote:
Other threads here say that sandisk has a problem where it drains too much power from the USB port and the computer shuts down the usb port.
Really? Where are these threads? I’ve been around here for a while, and although I can’t remember each and every post, I think I certainly would remember one that claimed that. I have never heard of such a scenario; I don’t even think it’s possible to tell you the truth. But then, being a computer person you would know better than I.
@gbraver wrote:
Sandisk just keeps on suggesting I look at a forum article and closes the case. Absolutely horendous support. Will start a web site (saying avoid buy sandisk or maybe sandisk buyer beware)
Are you talking to these people in person? I have never heard of a SanDisk Tech Support Rep giving up like this without 1.) escalating it to a higher level technician, or 2.) issuing a RMA if for no other reason than giving the customer the benefit of the doubt and providing them a new player.
I think the majority of people around here would agree SanDisk’s customer service and tech support are top-notch, especially when compared with some of their competitors.
@gbraver wrote:
This is not a problem with my computers.
Really? You said, “usb ports on my computer shut off due to power issue”. Sure sounds like a problem with your computer to me.
@gbraver wrote:
Other threads here say that sandisk has a problem where it drains too much power from the USB port and the computer shuts down the usb port.
Really? Where are these threads? I’ve been around here for a while, and although I can’t remember each and every post, I think I certainly would remember one that claimed that. I have never heard of such a scenario; I don’t even think it’s possible to tell you the truth. But then, being a computer person you would know better than I.
@gbraver wrote:
Sandisk just keeps on suggesting I look at a forum article and closes the case. Absolutely horendous support. Will start a web site (saying avoid buy sandisk or maybe sandisk buyer beware)
You still haven’t said what model of player you’re having the trouble with As I said before, support is limited on discontinued models. I think the majority of people around here would agree SanDisk’s customer service and tech support (on current line products) are top-notch, especially when compared with some of their competitors.
@gbraver wrote:
rather than 110% behind their warranty try 0% - worst service I have ever received
You have a Sansa e250 which is supported only through email. I do see that you have had a few back and forth emails so I have arrange to have an Level 2 Technion contact you and resolve this issue as soon as possible.
Forum Admin
slotmonsta
I must agree with him. and by the sounds of it, it might be a power supply issue or a bios issue. Might want to try updating ur bios to the lastest. That might be able to fix ur problem
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