SanDisk MP3 player problem

A friend of mine just bought a new SanDisk MP3 player to replace his old one, and he brought it to me to copy all of the music from the old one to the new one.
So I connected the old one to my Linux Mint 20.3 computer, it connected like a USB memory stick, and I copied all the music files off of it. Connected the new one, and it wouldn’t connect. I remember reading somewhere that they changed the way the SanDisk communicates with the computer, and I’m assuming that is what’s causing the problem. So, is there something I can add to Linux Mint so that I can copy the files to the new SanDisk?

Hi @davidcruz
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

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