Sandisk Fuze has some problem (can't recognize on computer, can't charge)

MP3 players Sansa Fuze
1

Hello, i bought Fuze 4gb model(REFURBISHED) few days ago, and it doesn’t working,

which means can’t recognize on laptop(Windows vista, XP, Mac) and Desktop(windows Vista, 7)

even, can’t charge it,

  1. i reseted it, and still same thing

  2. firmware updater doesn’t working (CAN’T RECOGNIZE)

what should i do?? 

2

If you can’t even charge it, it’s a fault from either the connection cable, the fuze’s connector or your computer  USB port.

3

umm… i will try to get new cable, thanks for the advise.

4

Did you try switching the USB mode on the player’s menu to MSC before trying to connect?