I just had to go through an RMA procedure for my Sansa Express and I found the Customer Service to be excellent – I’m very happy with SanDisk’s Customer Service and how I was treated. The RMA procedure is very fair in my opinion and it was a very painless process.
Briann and Josh (from SanDisk Customer Service) have been dealing with me and the customer service I received from them has been excellent.
I always believe that customers should at least give the seller the chance to make things right. I hope that my replacement unit fixes the problems I have experienced.