Sandisk Cruzer Pop Unable to download SecureAccess on my Mac OS X 10.5.8

I cannot download the Secure Access info on my Mac OS X 10.5.8. Yes, I  download for MAC.  After setting up my password, I get the following message: Unable to write vault structure,. the program cannot continue.  3 different techs at SanDisk have not been able to help. I don’t even care if  I have SecureAccess so I tried deleting it from both disk utility and applications and am unable to do it.

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