# Sandisk Cruzer not being recognized on Windows 7

**URL:** <https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308>\
**Category:** All other USB Flash Drives\
**Created:** [April 14, 2013, 2:16am UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308 "2013-04-14T02:16:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![guisidvid](https://avatars.discourse-cdn.com/v4/letter/g/58f4c7/32.png) [@guisidvid](https://forums.sandisk.com/u/guisidvid)\
**Post date:** [April 14, 2013, 2:16am UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308/1 "2013-04-14T02:16:22Z")

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My sandisk cruzer is not showing up in “My Computer”. It makes the sound when I plug it in and out and it even shows in the&nbsp;[Device Manager](http://gyazo.com/9f8c2568e9d0ac23ed33603d394103ed.png?1365905685). Can anyone tell me a fix that does not involve formatting it? It works fine on Macs but just doesn’t want to work in my Windows. There are very important files that I need to access and well at the moment it doesnt seem like I can. Help

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**Author:** ![ed\_p](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ed_p/32/2333_2.png) [@ed\_p](https://forums.sandisk.com/u/ed_p)\
**Post date:** [April 14, 2013, 3:34am UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308/2 "2013-04-14T03:34:56Z")

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See if you are running any of the apps shown here:&nbsp;

[http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/sandisk-cruzeredge-32g-shows-but-no-size-o…](https://forums.sandisk.com/t/sandisk-cruzeredge-32g-shows-but-no-size-or-volume-not-solved/31305/3)

They are known to cause problems with Cruzers.

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**Author:** ![dwaynnyt](https://avatars.discourse-cdn.com/v4/letter/d/e9a140/32.png) [@dwaynnyt](https://forums.sandisk.com/u/dwaynnyt)\
**Post date:** [April 21, 2013, 1:56pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308/3 "2013-04-21T13:56:01Z")

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It produces a sound since it detected a device. In device manager, does it show that the drives are fully loaded? Check for Windows Updates too. Download and install those updates.

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**Author:** ![lboogie](https://avatars.discourse-cdn.com/v4/letter/l/839c29/32.png) [@lboogie](https://forums.sandisk.com/u/lboogie)\
**Post date:** [May 13, 2013, 7:52pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308/4 "2013-05-13T19:52:43Z")

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Chances are you have Samsung Kies installed either now or have in the past. &nbsp;Follow the steps here and your problem will be solved. &nbsp;I was literally pulling out my hair over this when I stumbled upon this fix and it worked instantly. &nbsp;[http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Windows-7-Explorer-not-showing-drive-while-it-shows-in-computer/m-p/286716#M3656](https://forums.sandisk.com/t/windows-7-explorer-not-showing-drive-while-it-shows-in-computer-management/31038/10)

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**Author:** ![dc11](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dc11](https://forums.sandisk.com/u/dc11)\
**Post date:** [October 25, 2013, 1:11pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-not-being-recognized-on-windows-7/31308/5 "2013-10-25T13:11:54Z")

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This worked for me.

With the stick plugged in:

1. Goto Computer Management
2. Right-click on SabDisk Cruzer USB Device
3. Select Uninstall
4. Wait for uninstallation to finish (can be slow)
5. Remove and then re-insert the stick
6. Stick should now show as a Removable Disk

Hopefully yours should be ok too. 😃