# SanDisk Cruzer Glide 64GB Flash Drive - Wont Format **URL:** \ **Category:** All other USB Flash Drives\ **Created:** [November 14, 2017, 5:05pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765 "2017-11-14T17:05:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![cmerwin27](https://avatars.discourse-cdn.com/v4/letter/c/a4c791/32.png) [@cmerwin27](https://forums.sandisk.com/u/cmerwin27)\ **Post date:** [November 14, 2017, 5:05pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/1 "2017-11-14T17:05:06Z")
I just purchased a 64GB Cruzer GLide Flash Drive and when I tried to format the flashdrive. On the Format screen, the capacity is locked at 64 MB, and wont let me change it to the actual size. I tried to format it to this size anyways and I keep getting an error message telling me that it failed to format. I have tried to format it on several computers, but it always has the same result.  Is there anything I can try?  ![SanDisk 64 GB Flash Drive.PNG](https://global.discourse-cdn.com/sandisk/original/1X/1c2310545b5827b21174bcebb722787b00a091c7.png) ---
**Author:** ![drlucky](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@drlucky](https://forums.sandisk.com/u/drlucky)\ **Post date:** [November 14, 2017, 9:32pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/2 "2017-11-14T21:32:58Z")
it will need to be replaced. contact sandisk support to check warranty status.  ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [November 15, 2017, 9:09pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/3 "2017-11-15T21:09:20Z")
Or, if you recently bought it, it might be quicker to return it to where you bought for a refund or exchange. ---
**Author:** ![ed\_p](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ed_p/32/2333_2.png) [@ed\_p](https://forums.sandisk.com/u/ed_p)\ **Post date:** [November 16, 2017, 12:01pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/4 "2017-11-16T12:01:40Z")
If it’s new it should already be factory formated, so why are you trying to format it?  Are you able to write to it? ---
**Author:** ![delnaja](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@delnaja](https://forums.sandisk.com/u/delnaja)\ **Post date:** [January 4, 2018, 9:47pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/5 "2018-01-04T21:47:48Z")
Hi, I have exactly the same issue with my SanDisk Ultra Fit 128 GB USB 3.0 Flash Drive. Exactly as the OP describes, in the pictures and everything. Brand new, directly out of the box I insert it in the USB port in my computer. A message appears, “The drive needs to be formated before use” (or similar, my OS is not in english). As an answer to question by user Ed\_P, no, the drive is not accessible at all. Double-clicking it in Windows Explorer leads to the format message stated earlier. Formating it does not work. I have tried several alternatives, fast/slow format, different file systems. I tried fixing/formating through Computer Management/Disk Management. Same result. According to Disk Management, the size of the drive is 64 MB and the file system is RAW. See attached pic. I originally bought two drives and had them returned today to the retailer (upon checking, he had the same issue with them on his computer). I received two new drives as a replacement. _Same issue with both of them (!)_. Does SanDisk care to comment? Is this a general issue with all SanDisk Flash Drives? Does the issue relate to a certain product (ie. Ultra Fit), or a certain size? ![SanDisk USB Flash Disk problem (4-1-2018).PNG](https://global.discourse-cdn.com/sandisk/original/2X/1/1f6797e7218e093b5ca4d4f49d4b49fa5bbd0e1e.png) ---
**Author:** ![drlucky](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@drlucky](https://forums.sandisk.com/u/drlucky)\ **Post date:** [January 5, 2018, 4:04pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/6 "2018-01-05T16:04:18Z")
definitely not an issue with all drives. none of mine do this. where are you buying them from? there may be a problem with what the seller has. Have you tried the drives on any other computer? Same result? This is a user forum though. I would suggest you contact sandisk support directly so they can look into this for you.  ---
**Author:** ![delnaja](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@delnaja](https://forums.sandisk.com/u/delnaja)\ **Post date:** [January 5, 2018, 4:10pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/7 "2018-01-05T16:10:51Z")
Thanks for the reply! Yes, I tried on my laptop, same results on all four drives. The seller is one of the bigger computer stores in Sweden. Maybe they have a bad batch…? ---
**Author:** ![jonwi67](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@jonwi67](https://forums.sandisk.com/u/jonwi67)\ **Post date:** [November 9, 2025, 3:18pm UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/8 "2025-11-09T15:18:18Z")
my usb drive not work can some body help ---
**Author:** ![Ellinor\_William](https://avatars.discourse-cdn.com/v4/letter/e/838e76/32.png) [@Ellinor\_William](https://forums.sandisk.com/u/Ellinor_William)\ **Post date:** [November 10, 2025, 4:39am UTC](https://forums.sandisk.com/t/sandisk-cruzer-glide-64gb-flash-drive-wont-format/33765/9 "2025-11-10T04:39:59Z")
> [@cmerwin27](#): > > I just purchased a 64GB Cruzer GLide Flash Drive and when I tried to format the flashdrive. On the Format screen, the capacity is locked at 64 MB, and wont let me change it to the actual size. I tried to format it to this size anyways and I keep getting an error message telling me that it failed to format. > > I have tried to format it on several computers, but it always has the same result. Is there anything I can try? If your 64GB Cruzer Glide only shows 64 MB capacity and fails to format on multiple computers, it means the flash controller can’t access the full memory anymore and is reporting only a tiny portion of the chip. When a 64GB flash drive permanently reports only 64MB and cannot be formatted, the drive is defective. There is no way to restore the original capacity. Replacement is the only option. However, you can try Diskpart in cmd: diskpart list disk select disk X clean create partition primary format fs=ntfs quick