SanDisk Cruzer Blade 8 GO bug

Hi!
my problem is that my flash “SanDisk Cruzer Blade 8 GO” Red Black has become write protected!
Seek me a solution other than this please

http://kb.sandisk.com/app/answers/detail/a_id/2532/ ~ /% 22flash-drive write-protection-22%-error-appearance

Now I cannot move or delete my files

Those are 2 screens write protected error

http://img15.hostingpics.net/pics/573042bug2.png

http://img15.hostingpics.net/pics/700997bug.png
In fact I used RunSanDiskSecureAccess_Win.exe
And for that I subscribe in yuuwa
the problem is that I can access yuuwa with the browser but not with the application
this is the screen

http://img15.hostingpics.net/pics/528209bug2.jpg

I’m waiting it’s urgent !!!

Thank you !

Bye

Note: i use Windowns XP Pack 3 and Firefox version 8.0.1 as a navigator

If it’s that urgent you should call SanDisk Tech Support. They are trained and paid to help customers like you with problems like this.

I’m in Tunisia I cannot call Sandisk Tech support !

There is no number

And it’s not urgent that match

The screen you are showing indicates, to me, that the password you entered is incorrect.  There are a variety of reasons this can happen:

Your Caps Lock key has been pressed and everything you entered is in uppercase.

You are entering the wrong password.

Your pc’s security software is preventing the Sandisk app from running.

Your university’s, or company’s, pc’s security software is preventing the Sandisk app from running.

You have the wrong Blade thus your password doesn’t work.

You have someone else’s Blade thus your password doesn’t work.

You have someone else’s Blade and don’t know their password.

The Blade has been shorted out by a power spike.

If the problem is 1 or 2 you have a chance to recover your files.  If it’s one of the others you need to consider buying a new Blade.

BTW  Subscribing to YuuWaa is not a requirement  to use the SecureAccess vault, it is an option.  And if your problem is tied to this option you should address it at their help forum:  http://www.yuuwaa.com/support.html

I did it !

It was them whose telling me that I should come here…

The blade is mine and I know my password the only problem is that the application bug it did not take some moment to check my password !

it decline at the moment I tape enter…

FWIW There are 2 free 800 tech support numbers you can call from Tunisia according to this webpage: 

http://www.sandisk.com/about-sandisk/contact-us?utm_source=ContactUs&utm_medium=Hyperlink&utm_campaign=HomePageTracking 

Are you able to remove the Read Only attribute from the folders and files on the drive?

no I cannot…

Thank you Ed

Hi!

I have the same problem so I’m really looking forward for a solution!Exactly the same Usb&problem.it’s annoying that it doesn’t let you add or delete files!!!

And I’m very confused.so to get this problem sorted do I have to download/install anything?

It just that when I try to add or delete documents it appears’‘remove write protection or add another disk’’.

Please help me!

thx!xx

@corina wrote:

Hi!

 

 

I have the same problem so I’m really looking forward for a solution!Exactly the same Usb&problem.it’s annoying that it doesn’t let you add or delete files!!!

 

And I’m very confused.so to get this problem sorted do I have to download/install anything?

It just that when I try to add or delete documents it appears’‘remove write protection or add another disk’’.

 

Since Amine (due to his geographical locatrion) cannot call SanDiskTech Support, maybe you can. Then when you get it resloved you can post back and let everyone know the answer. The link to all the centers around the globe are in my initial reply (message #2). :wink:

I send a message to Sandisk support but I don’t undestand this 1. Did you try the troubleshooting step provided in KB article? 2. Did the troubleshooting steps resolved the issue?

??  What don’t you understand?  They are Yes or No response questions.

“the troubleshooting step provided in KB article”

You are only giving half-answers here. It could be partly due to you not being totally comfortable with the English language but frankly, if you keep this up this thread could go on for day or weeks; people will tire quickly of trying to help someone won’t give adequate feed-back and your problem won’t get solved.

Sounds like SanDisk Support sent you a reply with a link to a KnowledgeBase (KB) article that addresses your problem.

Did they send this reply?

Was there a link to a SanDisk KnowlegeBase article in the e-mail?

Did you click on the link?

Did you read the article?

Did you understand what the article was saying?

What was the troubleshooting step in the article?

Did you try the troubleshooting step?

If you didn’t understand that step (or article), why don’t you post a link to it here and describe what you do not understand. Maybe someone here can then help.

my english is not so good… Sorry man ! Well I’ll answer your question Did they send this reply? yes Was there a link to a SanDisk KnowlegeBase article in the e-mail? no Did you click on the link? There is no link… Did you read the article? either no article… they just ask me for more information like my phone number my adress Product code and serial number…

That’s ok.  Your English is better than our trying to speak in your language.  :wink:

So your response to the SanDisk Support’s questions are:

  1. No

  2. No

And your phone number, your address, the product code and the drive’s serial number.

Let us know what they respond.

this is it

_______________________________________________

Dear Red,

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

We understand that the flash drive is giving write protection error. We really apologize for the inconvenience caused to you.

Please provide us with the following information in order to assist you in a better way.

  1. Did you try the troubleshooting step provided in KB article?
  2. Did the troubleshooting steps resolved the issue?

Also, please provide us with the following information to review the warranty status for possible replacement of the product.

  1. Your Phone Number?
  2. Product code and serial number (Please provide all the codes written on the drive)
  3. Your complete physical address ( No P.O. Box please )
  4. From where did you purchase this product?
  5. Exact or approximate Date of Purchase of the product in the format of MM/DD/YYYY
  6. How was the product packaged at the time of purchase?
  7. Are you getting the product replaced for the first time by SanDisk?
  8. Do you have any important data on the product?

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
SanDisk Technical Support