Sandisk Clip+ will not turn on and canot connect with MSC mode - help!

[ch4otik]

yep. same thing’s been happening to mine for 2 days now.

i left it sitting off for 3 hrs, turned it back on and it worked. connected to pc and it constantly connects and disconnects, rendering it impossible to add or remove more files.

p.s. whenever i have a microsd card inserted. it gets stuck at refreshing media. and if i leaving it off, inserting the card, connecting it to pc, and then turning it on, it doesn’t even respond.

i would send it back for a replacement, but i can’t find my original packaging materials with the warranty papers and stuff.

i’ve been using this sansa clip+ for about 7 months

[miikerman]

You don’t need your original packaging, etc.–just, presumably, your receipt showing purchase date (U.S. warranty–1 year; EU–2).

[ch4otik]

really? just the receipt? awesome!!!

and what if it was an online purchase from an electronics store, like newegg (as opposed to ebay or amazon or one of those general sites)? 

same deal?

[miikerman]

Should be.  And Newegg is a perfectly respectable online seller.  

Note that refurbs generally have a lower warranty.

[ch4otik]

awesome! 

well. turns out i bought it new from newegg in May. apparently i’ve been using for a shorter time period than i thought. i guess i use it soo much, it just naturally feels like i’ve had it for a looong time.

ok. back to the question at hand.

since it’s from newegg, how will i go about sending the clip+ to sansa for a replacement?

and would i need to send the earphones that came with it too? because i discarded those almost as soon as i got the player. i enjoy the clip’s amazing sound quality with better ones.

i greatly appreciate the help

[miikerman]

Great to hear.  Simply telephone SanDisk Customer Service about this, for the arrangements–I believe that they’ll send you a prepaid mailing label with which to return the player to SanDisk; likely, they won’t ask you to return the earphones as well.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

[ch4otik]

just got off the phone with them.

paraphrasing the technician:

said something about sending it to the army? to determine if it’s ‘worthy’ of replacement.

i think that may be because i said it had scratches on it. dunno. whatever. long as i get a working clip+ i’ll be fine.

gave me an incident id # and i got an email, which i replied.

later edit. turns out he said RMA not army

realized it when the tech guy called back and said the full title instead of saying the acronym

[ch4otik]

ok. quick question.

i now have an RMA label. 

but. i don’t have a bubble package to place the clip+ in.

do i just buy one somewhere like ups, put the clip in, and place the label and ship?

sorry. i’ve never RMA’d anything i bought before.

i’d greatly appreciate the help

[jamieson]

You can just use a padded envelop

[miikerman]

You can buy a padded envelope at a drugstore/office supply store (Target, Staples, Walgreens, etc.), and put the Clip in that (I’d wrap it in some bubble wrap or padding inside the envelope as well, to protect it).  Or, perhaps better, just mail it in a small box with some padding on the box, again to protect the Clip.  You don’t want the Clip to show up at SanDisk in pieces …

[miikerman]

Yep, you can put the Clip in a padded envelope (you can buy a padded envelope all over–UPS, the post office, drugstores, office supply stores (Target, Staples, Walgreens, etc.)), and then I’d wrap the Clip in some bubble wrap or padding inside the envelope as well, to protect it. 

Or, perhaps better, just mail it in a small box with some padding on the box, again to protect the Clip.  You don’t want the Clip to show up at SanDisk in pieces, and you probably have a small box around that you can use …

[ch4otik]

aaahhhhh. ok. thanks.

on a side note.

what happens if it does show up at sandisk in pieces? :dizzy_face:

[miikerman]

The reason to use a small box with padding:  best not to find out …

[tapeworm]

@ch4otik wrote:

what happens if it does show up at sandisk in pieces? :dizzy_face:

Have you ever heard the acronym S.O.L.?

It’s up to you, as the shipper to insure it gets there in one piece. A few cents worth of bubble wrap and a box is cheap insurance.

[ch4otik]

well, i have an envelope with padding and bubbles that’s a lil bigger than letter size now. but. somehow. in the process of preparation for shipment, the clip broke off the player. (it was hooked unto something and i unknowingly picked up the player as if it wasn’t).

will this be a problem? and.

will i need to call them and inform them of this before shipping? and.

is such a damage covered as part of the warranty?

[ch4otik]

and @ Tapeworm.

unfortunately i have never heard of S.O.L.

mind enlightening me?

[jamieson]

 Tapeworm

Is it the second or third result under google? :smileyvery-happy:

http://www.google.com/search?sclient=psy&hl=en&site=&source=hp&q=define+sol&btnG=Search

[miikerman]

The Urban Dictionary definition.

[miikerman]

@ch4otik wrote:

well, i have an envelope with padding and bubbles that’s a lil bigger than letter size now. but. somehow. in the process of preparation for shipment, the clip broke off the player. (it was hooked unto something and i unknowingly picked up the player as if it wasn’t).

will this be a problem? and.

will i need to call them and inform them of this before shipping? and.

is such a damage covered as part of the warranty?

My guess is, since the original problem was covered, the new issue likely won’t cause a replacement problem.  Personally, I would call them and let them know–but, your choice.  The clip independently likely wouldn’t be covered by warranty, as it was caused by “human error.”

[ch4otik]

lol. alright.

i’ll ship it anyway and see how it goes.

the worst that could happen is i’d get it sent back?

and since the shipping didn’t cost me any money in the first place it wouldn’t be a loss.

if, on the other hand, i get a new one shipped back. it’s a win win. i kill two clip problems with one stone