SanDisk Clip Not Connecting to Windows 7 Ultimate PC

I have tried the trouble shooting suggestions on:

http://kb.sandisk.com/app/answers/detail/a_id/42

I cannot update the Frameware because the mp3 player will not connect to the computer.

Are there any know fixes for Windows 7 Ultimate 32 bit?

About my player:

Version: V01.01.30A

Sandisk Clip - 2gb black 

I had the same issue with trying it on a Vista Ultimate PC, a Windows 7 Pro PC, and a Mac OS10.5 the player will not connect to any of them.