Runtime Error and Write Protect Error

[mssusan]

I uninstalled ver 1.0 and installed ver 2.0 but keep getting error msg.  Is there anyway to correct write protect error and runtime error?  I copied all files from the drive so I’m not worried about loosing files.

The new software starts after MS C++ Runtime error but after asking for new passwords I’m getting write protect errors.

Seem’s like many users are having issues with this new, improved? version of SecureAccess software.

[drwho]

My opinion of SanDisk has totally sunk.  I was all for their products until having several bad issues with flash drives and bad customer support experiences.

I had two older 32 GB USB 2.0 flash drives with Secure Access 1.0 and they both started having access issues.  It was suggested to upgrade to Secure Access 2.0.  I did this only to have them both stop working and my vaults became inaccessible.

So I purchased a new Ultra USB 3.0 32 GB flash drive with Secure Access v2.0 thinking maybe a brand new one setup with v2.0 would work fine.  I was severely disappointed.  The new one is having the same issue with Secure Access as MSSUSAN mentions.  Support has you go through various hoops, none of which solve the problem .  It might work briefly but then back to the issues.  Now I have a vault on the new drive which is inaccessible.  I guess these encryption programs are just too buggy.

I’m going with another brand.