RMA's

Hi

Just a quick query about the Sandisk returns policy. I have been in touch with technical support about a Clip i bought December last year. i have been through various emails etc and it has been authorised for repair/replacement.

When i check out the postage costs for sending the clip to the returns depot i was quoted at £44 for tracked airmail.

I think this disgusting it will cost more to return than to buy a new one.

Has anybody returned an item from the UK to a local office rather than sending it to the Czech Republic.

i am dismayed at this !!

Colin

no need for airmail why not choose a different shipping method. 

Hi

Thaks for taking the time to reply but the only option i can see to the Czech Republic from the UK which gives tracking is Airmail.

Are you aware of another option ?

cheers

Colin

@niloc wrote:

Hi

Just a quick query about the Sandisk returns policy. I have been in touch with technical support about a Clip i bought December last year. i have been through various emails etc and it has been authorised for repair/replacement.

When i check out the postage costs for sending the clip to the returns depot i was quoted at £44 for tracked airmail.

I think this disgusting it will cost more to return than to buy a new one.

Has anybody returned an item from the UK to a local office rather than sending it to the Czech Republic.

 

i am dismayed at this !!

 

Colin

@Have you posed this question to whomever you’ve been in communication with @ SanDisk Tech support? Here in the States, SanDisk will give you a pre-paid shipping label so the costs to return it is on them.

@niloc wrote:

Hi

When i check out the postage costs for sending the clip to the returns depot i was quoted at £44 for tracked airmail.

I think this disgusting it will cost more to return than to buy a new one.

Has anybody returned an item from the UK to a local office rather than sending it to the Czech Republic.

@Have you posed this question to whomever you’ve been in communication with @ SanDisk Tech support? Here in the States, SanDisk will give you a pre-paid shipping label so the costs to return it is on them.  

Hi

I have asked that quastion but as yet have received no reply

I just do not understand why such a large company would have such a returns policy.

Thanks

Colin

@niloc wrote:

 

I just do not understand why such a large company would have such a returns policy.

 

Better than no return policy at all like some other manufacturers. :stuck_out_tongue:

Well - when i find a company that doesnt have a returns policy then that is the time i wont buy.

I will never buy a sandisk product again. I am expected to spend as much as the product is worth just to get a warranty replacement .

Colin

Well, why not wait to hear what SanDisk says, first.  If I were you, if you haven’t yet done so, I would let SanDisk know of the high postage–they may be able to do something for you there.  (We are fortunate in the U.S.–SanDisk will pick up the return postage.)

Hi

Already had a reply see below.

**Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

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 Subject RMA RX410040    Discussion Thread 10/21/2009 07:42 AM

**Dear Colin,

Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

According to SanDisk’s Warranty and Registration Guide, the cost of postage and packing is not to be replaced: “You must obtain a tracking confirmation number and return the product in tamper resistant packaging, freight prepaid, as instructed by SanDisk.”

Best regards,**

**SanDisk Technical Support

You can easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products by visiting our new online key word searchable Knowledgebase at**
http://kb.sandisk.com . Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our on-line forums at http://www.sandisk.com/forums to provide you with the most complete answer possible

As you can see paying for “tracked” is their only policy

Just will not pay that amount of money - I would rather go out and get another manufacturers device that if it does have a problem at least will accept returns to this country.

Colin

I’m sure the tracked mail issue is to avoid people making claims, saying that they had mailed the Clip when they hadn’t; also, to avoid theft issues.

If your Clip is dead, I would speak with SanDisk about mailing it untracked–what would you have to lose, at that point?

Guess we’re very fortunate here in the U.S., with SanDisk picked up the mail cost (but then, it’s nowhere near yours).