Any one encounter this problem…
I bought a SanDisk Ultra Cruzer 64 GB and within few days I got “disk write error” and the situation worsen , it became “Write Protected”. I can’t delete or write any files on the flash drive. I tried several way base on online solution but still can’t get it work.I have some confidential data inside the flash drive which can’t be deleted nor formated.
I emailed to SanDisk and was advised the following “We will make an exception for you to return the product in broken pieces. To provide you with a sense of security, you may break the SanDisk defective device and ship it back to us. Also, please print out and include this update so that our Receiving Department does not reject your RMA.”
Soon I got a Return Authorization ID from SanDisk and broke the defective device to assure the my data is no recoverable. I proceeded on mailing the product back with all content of the email and hightlighted the RMA number and the part where I can break the defective device However, after SanDisk RMA HK had recieved the device, I got this reply “After checking the product you sent to our engineer, we found that the product may physically damaged personally. Under the situation, we may not accept the return of the product. So we would like to confirm the reason of causing the damage to see if we could grant you an exception for the warranty.”
I have been using SanDisk products for 10 over years and this is the first time I encountered such problem and with the RMA process, I am somehow disappointed with it…
