I’ve been using Rhapsody 4 with my Clip and previous Sansa players for several years with few issues. Recently, Rhapsody 4 stopped authorizing my device, which I took as a sign that I was being forced over to Rhapsody 6. I’m now running into two problems:
When I try to synch my Clip, Rhapsody keeps continually downloading songs over and over again in a loop. The synch never ends.
I can’t transfer any Rhapsody tracks to my clip. When I drag and drop individual tracks or playlists, I get a message saying that the somgs were transferred, but they aren’t actually on the device.
My clip is definitely in MTP mode, so that’s not it. I’m wondering if this isn’t a DRM problem – I have lots of regular, unprotected MP3 tracks on my Clip from my local collection, and I know the “new” Rhapsody won’t let you mix and match protected and unprotected tracks on playlists, so maybe having them on the same player causes a breakdown?
I’m considering reformating the whole Clip and going with just subscription tracks, but I thought I’d ask for help first before going that route, since it’s going to delete a lot of content. Rhapsody customer support has been completely worthless.