I am writing this post to share my extremely frustrating and exhausting experience with SanDisk’s replacement process. Despite purchasing a product under warranty, I have gone through months of stress, wasted time, and unnecessary expenses, only to be met with poor customer support, endless delays, and no accountability from their team.
At this point, I am completely fed up with their replacement process and customer service, and I want to make sure others are aware of how horrible this experience has been.
First Pendrive Failure & Replacement Struggles
- Purchased a SanDisk pendrive. Within just 4 months, it became defective.
- Applied for a replacement. I was told to visit their service center.
- Upon visiting, I was informed that stock was unavailable, and I was promised a call once it arrived.
- No one called me. After waiting for a month, I had to follow up myself and visit again.
- Finally, I received the replacement.
Second Pendrive Failure – The Cycle Repeats
- The replacement drive failed within 6 months. I again applied for a replacement.
- This time, I specifically requested home delivery, which was agreed upon by customer support.
- Despite this, there were delays, and my RMA expired before I could collect it. I had to restart the process from scratch.
Wasted Time, Money & Professional Consequences
- After multiple calls and escalations, I was informed that stock was available at the center.
- I traveled 2 hours to the center, only to be made to wait an additional 2 hours before being told I couldn’t get the replacement that day.
- This unexpected delay caused issues at my workplace, as I had to take unplanned time off, leading to professional consequences.
- I have already spent ₹300+ on travel expenses for a product that originally cost ₹800.
- After all these struggles, I called customer support again to escalate the issue.
- They informed me that stock would be available on Monday, but I can only visit on Saturday.
- Despite repeatedly explaining my situation, they have no way to accommodate this, leaving me in another impossible situation.
- I have spent hours on the phone, waiting through long automated messages, only to get no real solution.
- I asked for a higher authority to escalate my complaint to, but there is no such option.
At this point, I have:
Received two defective products in a row.
Made multiple visits to the replacement center.
Spent money on transport for an ₹800 product.
Lost hours of personal and work time.
Suffered workplace consequences due to their inefficiency.
Dealt with terrible customer support with no real solutions.
This entire process has been a draining and completely unacceptable experience. SanDisk has wasted my time, money, and patience.
I demand that SanDisk compensate me appropriately for all the inconvenience caused. If not, they should at least provide free pickup and delivery for this replacement so that I don’t have to suffer further.
If SanDisk does not resolve this issue fairly, I will continue escalating this matter through:
Social media platforms
Consumer complaint forums
Legal options if necessary
