My Express would start, then stick, with the screen dispay “Refreshing Database, Do Not Remove SD Card.” Would play without micro SD card. Card is a 2GB Sansa. Tried soft resets, etc.
Finally called Tech Support. Very helpful. I had to reformat Internal Memory and the SD card. Now it works fine. So the problem really wasn’t the player, it was the card.
I have to reload my music, but that’s okay. Now if they could just make the shuffle truly random . . .