Receive application error 0xc00000e5 when opening smartware for passport on windows 10

When opening the WD SmartWare software receive the message “Application error 0xc00000e5”. Have reloaded the software, cleaned the registry, connected/disconnected the passport device, all to no avail.

Hello, are you using the version of the Smartware that came with the drive or the version on the website?

I have tried both with no success.