RE: Record Duration Problem

Good day, mate:
I have  the same Record Duration Problem as mesuth at

http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=1573

and I send email to sandisk support, however, no responds.
I want to refund this sansa express 2G, the sales told me I have to get orthorised from sandisk.
so, can anywone here help me?
THX