If you guys time me out again on this website just like your phone Bob did when I was asking for instructions, I’m going to get upset and spout butthurt.
I’ve already signed up once and gave all my pertinent information when I registered 1 of 3 Expresses I purchased. I have an email from you guys with my login name and password BUT it doesn’t work and now I’m axed to sign up again. Nice, your website works as well as your teck support as well as your product. About half.
So why does a fully charged Express quit in the middle of a song, refuse to turn off, have to be hard booted, and then come up with gibberish, and after reformatting allows only HALF of the songs before it craps out with the hate message “Cannot copy X.mp3: The device has either stopped responding or is disconnected”. After 119 songs I still have over 1 gig left to fill. WTF? I took it to the house PC, no. I took it to my laptop, no. I grabbed my kid’s laptop, no. This gibberish piece of ■■■■ is constipated.
I checked your email for tech support logs and it looks like we were simply disconnected. Our agent thought you hung up on him; I can only assume that there was line noise on both ends. I apologize for the misunderstanding, in any case.
I don’t know why you were having trouble logging into eBox, but I went ahead and had the registration information re-sent to your email address just in case. Alternatively, you can just email us at support @ sandisk.com if you wish to contact us directly via electronic means.
If the language setting is incorrect, we’d be happy to walk you through it if you call us. Otherwise, you should be able to do so by following these steps:
Go to the main menu by pressing the Menu button, and find the Settings menu by looking for the graphic equalizer (mixer board)
Press down three times (so you reach the 4th setting option) and press the select button. You should then be able to select the English language.
Regarding your other issues, in addition to formatting the player another time (preferably, through the Format option in the Settings menu,) the firmware update in this thread might help: http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=1143
If you wish to speak with us directly on the phone again, we’re available from 7AM to 1AM EST, 7 days a week.
EDIT: Minor changes for clarity.
Message Edited by SanToast on 01-02-2008 12:36 PM