# Quick question

**URL:** <https://forums.sandisk.com/t/quick-question/45726>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [June 6, 2009, 1:06pm UTC](https://forums.sandisk.com/t/quick-question/45726 "2009-06-06T13:06:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![txazura](https://avatars.discourse-cdn.com/v4/letter/t/db5fbb/32.png) [@txazura](https://forums.sandisk.com/u/txazura)\
**Post date:** [June 6, 2009, 1:06pm UTC](https://forums.sandisk.com/t/quick-question/45726/1 "2009-06-06T13:06:10Z")

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for those who are more savvy with these sansas than I. I purchased a 1gb clip and yesterday when I went to turn on the device, a blue screen with a yellow line appeared. I tried what I could based on what I found here but to no avail. I can hear the music but trying to read the clip is impossbile due to screen. Is there any other avenue I can use to fix this? Or am I SOL and have to purchase another one? Thanks for any help!

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**Author:** ![nissanskyline](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nissanskyline](https://forums.sandisk.com/u/nissanskyline)\
**Post date:** [June 6, 2009, 4:05pm UTC](https://forums.sandisk.com/t/quick-question/45726/2 "2009-06-06T16:05:55Z")

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return and exchange for a new one. and DONT tell me you bought it for final sale

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**Author:** ![txazura](https://avatars.discourse-cdn.com/v4/letter/t/db5fbb/32.png) [@txazura](https://forums.sandisk.com/u/txazura)\
**Post date:** [June 7, 2009, 2:34am UTC](https://forums.sandisk.com/t/quick-question/45726/3 "2009-06-07T02:34:14Z")

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No I didnt but I’ve had it for about 6mths though so I’m unsure of warranty issues and whatnot. I’m planning so researching that. I just wanted to see if there were any practical “home” way to attempt to fix it since i really do like it. Thanks for the reply.

txa