# Question about warranty of product I bought outside of my country

**URL:** <https://forums.sandisk.com/t/question-about-warranty-of-product-i-bought-outside-of-my-country/226555>\
**Category:** Ultra® 3D SSD\
**Created:** [December 9, 2022, 12:31pm UTC](https://forums.sandisk.com/t/question-about-warranty-of-product-i-bought-outside-of-my-country/226555 "2022-12-09T12:31:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Loaed](https://avatars.discourse-cdn.com/v4/letter/l/839c29/32.png) [@Loaed](https://forums.sandisk.com/u/Loaed)\
**Post date:** [December 9, 2022, 12:31pm UTC](https://forums.sandisk.com/t/question-about-warranty-of-product-i-bought-outside-of-my-country/226555/1 "2022-12-09T12:31:02Z")

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Hi,  
I want to know if I have warranty on a SandDisk’s and Western Digital’s SSD external drives when I bought them on an online-shop in China or any other country in the world.  
I’m from Israel.

Thank you

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**Author:** ![Keerti\_01](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Keerti\_01](https://forums.sandisk.com/u/Keerti_01)\
**Post date:** [December 12, 2022, 12:32pm UTC](https://forums.sandisk.com/t/question-about-warranty-of-product-i-bought-outside-of-my-country/226555/2 "2022-12-12T12:32:22Z")

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Hi @Loaed,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:  
[https://kb.sandisk.com/app/ask](https://kb.sandisk.com/app/ask)

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**Author:** ![Loaed](https://avatars.discourse-cdn.com/v4/letter/l/839c29/32.png) [@Loaed](https://forums.sandisk.com/u/Loaed)\
**Post date:** [December 12, 2022, 1:22pm UTC](https://forums.sandisk.com/t/question-about-warranty-of-product-i-bought-outside-of-my-country/226555/3 "2022-12-12T13:22:41Z")

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Yes I did and no answered me!  
It’s just sits there and no one knows I asked.  
I’m very disappointed from your support.

[https://support-en.wd.com/app/account/questions/detail/i\_id/6134527](https://support-en.wd.com/app/account/questions/detail/i_id/6134527)

**Elad**

בתאריך יום ב׳, 12 בדצמ׳ 2022 ב-14:42 מאת Keerti\_01 via SanDisk Forums \<[notifications@sandisk.discoursemail.com](mailto:notifications@sandisk.discoursemail.com)\>: