Problems with my External Drive

Good Morning, I come to the forum, serching by help, the problem is that I have a My Book Essential drive of 3TB, the saturday in the night i was transfer ones datas to the laptop, but the battery of the laptop was dead in the middle of the transfer and i turn off the laptop and the external drive, but in the next morning (sunday) I connect the external drive to the desktop, and now the external drive dont work, I try connect by the software and remove the password for be like a USB storage but now dont appear in the computer and is starting to make a sound like that is try to read but nothing, I don`t know what to do T_T and in the external was all my info, if somebody can help please

Hi CarloSs,

It seems that there are some issues with these hard drives. I’m having the same issues with mines. I tried to find information about this issue online & all I can find is that there is a problem with the usb cable that comes with the hard drive. One of the reviews I found online says that the person had to call wd customer service & was able to find out that this was the problem, that wd knows about it, but are not really telling their customers. According to this customer he finally got wd to replace the usb cord with a working one for free as he had already paid for the hard drive which was supposed to come with a working cable. I’m at work right now, but I’m planning to call wd once I get home. Good luck!!!

:wink:

Thanks by the answer, but my problem is that I bought that in one travel, and is to many difficult for me that I can find a place where I can buy or find a replace for the USB