# Problems with freezing

**URL:** <https://forums.sandisk.com/t/problems-with-freezing/28861>\
**Category:** All other MP3 players\
**Created:** [January 21, 2013, 8:28pm UTC](https://forums.sandisk.com/t/problems-with-freezing/28861 "2013-01-21T20:28:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mzcmom](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@mzcmom](https://forums.sandisk.com/u/mzcmom)\
**Post date:** [January 21, 2013, 8:28pm UTC](https://forums.sandisk.com/t/problems-with-freezing/28861/1 "2013-01-21T20:28:25Z")

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Every time I turn on the device, I get the flower icon, then the screen shows ‘refreshing your media’ and it freezes. I have tried the reset function described in the Quick Start Guide, but it continues to freeze in the same spot each time.

&nbsp; I didn’t have a problem when hooking it up to my computer, the battery charged fine, and I was able to set the main settings like language, time, etc.&nbsp; When syncing the device, my computer confirmed “sync” complete, so I believe my entire playlist was transferred to the device (though I haven’t been able to check it yet, since it continuously freezes).&nbsp; When connected to the computer with the USB cable, the screen on the device shows the “connected” icon and that it is charging the battery, but I can’t access any other functions.

Any ideas of how to “unfreeze” it???

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 21, 2013, 9:31pm UTC](https://forums.sandisk.com/t/problems-with-freezing/28861/2 "2013-01-21T21:31:57Z")

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[http://forums.sandisk.com/t5/Sansa-Clip-Zip/my-zip-clip-freezes/m-p/291623#M4141](https://forums.sandisk.com/t/my-zip-clip-freezes/28866/2)