Problems connection with my Mac

WD External and Portable SSD My Passport Wireless SSD
1

Dear all, I have just bought my WD Passport Wireless Pro. I can connect by wireless but it is impossible to connect by USB. I. connect the device to my new Mac Book Pro with High Sierra and the system doesn’t detect the device.

I have acces to Disc Utilities and check in view all and it doesn’t appears. For that reason I cannot give the right format.

Could you help to me ?

Kind regards,

2

If formatting is a issue, you can try out the Paragon NTFS for Mac driver from here: https://support.wdc.com/product.aspx?ID=235&lang=en#WD_downloads

Otherwise, contact WD Support for assistance.