Problem With Album Art

Hi,

Thanks so much for taking the time to look at this and reply so quickly.  I guess my thread notifcations aren’t working because I never  got a notice that anyone replied.

Anyway, if you are still able to pick up where we left off.  I have been using iTunes (12.0.1.2.6).  It usually embeds the artwork no problem when you add artwork manually (not auto-downloaded from the iTunes store), but I also used the Doug’s Apple scriptto embed the artwork as an extra step.  It has always worked fine in the past with all the Sansa stuff.  I’m not sure what is different now.

Thanks for any more help you can offer!

Your file https://dl.dropboxusercontent.com/u/542737/012-Yusuf-101_-_Abdullah_Basfar.mp3 uses the tag format ID3v2.2 which the Clip Sport doesn’t seem to be fully compatible with. The preferred tag format with this player is ID3v2.3 although ID3v2.4 works well too. You can convert the tag format with iTunes: https://discussions.apple.com/thread/4555351

Choose version 2.3 in the droplist. It’s possible to select multiple tracks at once if you want to speed up the process.

I have downloaded your track, imported it into iTunes 12 , converted the tag version to ID3v2.3 and copied it to the Sport and it seems to work OK. To verify the ID3 Tag version for a track select “Get Info” in the menu.

1 Like

BAM!  That worked!  I used 2.3.  I thought it might be something about the ID3 tag version, but I could not find any documentation saying what the ClipSport prefered.

Thanks so much for your help.  This has officially been solved!

I thought I give it one more try to get my album art to show up on the Clip Sport. I started working on a new music library in latest version of Itunes. I made a 192 by 192 picture for each year of the 1970’s. I added the songs for 1970, and then added the 1970 album art to the songs. I made sure the ID3 Tag was set to 2.3 for all MP3 songs. I added the songs to the Clip Sport and all the picture showed! I’m a happy boy.

The I did the same process for the 1971 songs. Made a 192 by 192 album art and added them to the songs, set the ID3 tags and added them to the Clip Sport and…none of them work. Why? I have no idea.

My Album Art

Above is a link to my albume art pictures. Can somebody please tell me why the 1970 picture shows up perfect on the Clip Sport and the 1971 picture doesent show at all?

From what I can see the album art for 70 and 71 are identical in every way with the exception of color. I have not check beyond 71 to see if the other work yet. I need some help figuring out this “head scratcher” problem.

I have looked into this and oddly enough it seems to be the embedded EXIF metadata in your image files that confuses the Clip Sport. This data is differently formatted in the file that works (1970.jpg) compared to the ones that doesn’t. The images seems to be created with PaintShop Pro X6 and that software is capable of editing EXIF metadata directly. As a first step though I would like you to remove the data all together on one file and confirm that it works.

The easiest way is to upload the image file 1971.jpg to http://www.verexif.com/en

Select “Remove Exif” and save the new file. Then try to use that image file with the Clip Sport.

If it works, update (or simply delete) the EXIF metadata within your image files with PaintShop Pro : https://www.youtube.com/watch?v=OqN9Cluc1jI

1 Like

Thanks for looking into this. When I have more time I’ll see if what you suggested works. Also…Would it help if I re-saved the picture files in Gimp?

Ok, that didn’t take as long as I thought…I ran 1971 and 1972 throught the nifty program you showed me. 1971 now works perfect, but 1972 shows up but it’s a much smaller picture. How can two pictures of the same size show up differently on the screen?

One last added note- It appears that all music files that are mpeg have normal sized album art. All music files that are AAC files show a smaller picture for some reason. Any fix for this?

@riptrack59 wrote:

Would it help if I re-saved the picture files in Gimp?

Yes, although you will loose some quality for every re-save of a jpeg-file.

In Gimp, select File - Export As… in menu.

Give the new file a name.

In the dialog “Export Image as JPEG” expand “Advanced options”.

Uncheck ”Save EXIF data” and (optionally) check “Use quality settings from original image”.

Export the file.

1 Like

@riptrack59 wrote:

One last added note- It appears that all music files that are mpeg have normal sized album art. All music files that are AAC files show a smaller picture for some reason. Any fix for this?

Sadly, I don’t think so. In my experience, this seems to be true for OGG files as well. I use a shared “folder.jpg” file as album art and this one image shows up in two different sizes dependent of what type of file (mp3, aac or ogg) I’m playing at the moment.

A firmware bug or memory restraints in hardware perhaps.

Thanks for your help. I’m going to convert all the music I have to the AAC format so the the art will all be the same size. At least the pictures are showing up now!

So the limitation similar to the clip zip where the album art size has to be below 100kb?

Officially the maximum supported resolution is 480 x 480 with a maximum file size of 450kB. It’s complete waste of space though because the 128 x 128 display on the player will only use a fraction of that for album art. Keeping album art below 100kb is still a good guideline.

reported! quit giving people FALSE information!!! album art is 480x480 an is ONLY 292kb and NOT WORKING!!! quit feeding people BS!!! ESPECIALLY WHEN WE ALL ARE TRYING TO FIND THE *REAL* ANSWER WHY IT IS *NOT* WORKING!!!

@moltres_rider wrote:

reported! quit giving people FALSE information!!! album art is 480x480 an is ONLY 292kb and NOT WORKING!!! quit feeding people BS!!! ESPECIALLY WHEN WE ALL ARE TRYING TO FIND THE *REAL* ANSWER WHY IT IS *NOT* WORKING!!!

(Too much coffee this morning?)

Reported what?

. . . and to who?

:confounded:

I was able to fix the problem by selecting the type of JPG saved as the folder.jpg image.

In PhotoShop, it was saving the JPG as Progressive by default. I chose baseline (Standard) and my album art displayed finally in my Sansa Clip.

Baseline

1 Like

@emtoem wrote:

I was able to fix the problem by selecting the type of JPG saved as the folder.jpg image.

 

In PhotoShop, it was saving the JPG as Progressive by default. I chose baseline (Standard) and my album art displayed finally in my Sansa Clip.

Thanks for that tip!   :slight_smile:

Would you mind fixing a photo to work for this for me?   I am getting so frusterated with this…

This is so confusing…  Could you set up a song with album art for me?