problem downloading sansa updater

window 7 will not let me download sansa updater every time i try it says i am not connected to the internet when i clearly am. Problem 2 i can not get my sansa fuze 2g hd to take a micro sd card every time i try it freezes. Any suggestions.

Forget about the Sansa Updater. Update the firmware manually. It is easy. Just follow the directions.

Only insert or remove a memory card when the player is off. Push the card all the way in until it clicks in place. It should be fully inside the player.

You may have to Format the card in a card reader or something else that shows it in Windows Explorer (Computer or My Computer). Make sure you have gotten any files off it.

Then right-click, Format… to FAT32.