Private acess - documents are not listed or lost

WD External and Portable SSD External SSD for Windows
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I copied files in to private access folder on a SanDisk Extreme Portable SSD. The files are now now listed anymore. But it looks like still extsing. How to solve this problem?

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Hi @hmoeri ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: