plays one song and then shuts off

[srbuckeye]

After my player several or sometimes one song, it turns off. I have to hold the start button down for at least 30 seconds and then I can turn it on again.   The battery indicator is full.  This is so frustrating and I am ready to get another player even though this one is only four months old.  Any suggestions?

tx,

srbuckeye

[miikerman]

In case it’s a software glitch, you might try manually reapplying the firmware–see the Firmware sticky thread up above in this forum (it’s easy to do). 

[srbuckeye]

Thanks so much for your reply.  The only firmware to apply is the user’s manual. I think I will try reformatting the player and reloading my songs.

Thanks again,

srbuckeye

[tapeworm]

The User’s Manual is NOT firmware. You can find the firmware here. Even if you have the same version, try manually re-applying it.

[miikerman]

^  What he said.  

[srbuckeye]

Yes, I know that. I did use the site you linked me to before and the manual was the only thing on the download.  I will try again.

Thanks,

srbuckeye

[miikerman]

It’s definitely there . . . .

http://forums.sandisk.com/t5/Sansa-Clip-Zip/Sansa-Clip-Zip-Firmware-01-01-21/td-p/297767

[tapeworm]

Note there is a sticky thread for User’s Manuals and one for Firmware. Both Miikerman and I linked directly to the firmware one for you.

[srbuckeye]

Okay thank so much.  I redid downloading the Firmware.

srbuckeye

[tapeworm]

Did it help your situation?

[srbuckeye]

Hi,

Actually it did not.; however, I had some wav audio files. I deleted these and added them back in as mp3 files.  This did the trick. Thanks again for all your help.

srbuckeye

[tapeworm]

Ahhh. Yes, .wav files are listed as a supported format, but that’s only because the recording function (Voice, FM) saves them in .wav.

In the real world however, music .wav files seems to choke the player and/or causes other problems.