I hope you may be able to help with this issue.
I have had my Sansa Clip Zip 8GB player for several years now and it has always worked flawlessly - great little product. I like to play my files with the player in MTP mode.
When I want to add new albums or podcasts, I connect the Clip Zip to the PC (HP Envy Laptop, running Windows 10, and as of very recently the new Windows 10 Creators), add the files into the Music Folder, right click to Create Playlist, cut and paste the resultant .pla file into the Playlists folder, disconnect, then all good. I just go the Playlists on the device and choose what I want to hear.
That has worked flawlessly for several years, up until now. Yesterday I went to add some new music. Connected the Clip Zip as normal, added the files, no problem, created the playlist in the Music folder, no problem - the familiar .pla rectangle icon with the green arrow inside appeared as normal. But when I did the cut and paste, well cut was OK, but when I did pasted, nothing appeared in the Playlists folder.
All my old .pla files are still sitting there in the Playlists folder, with the familiar icon and working fine. But nothing new after I connected the Clip Zip to the PC yesterday.
OK, when I connected the Clip Zip first thing yesterday, I got a dialogue box up saying the Windows was ‘Updating the Settings’ on the Clip Zip. It took only a few seconds, but that seems likely to be the source of the problem. Connecting the Clip Zip to the PC very regularly in the past has never prompted and Update Settings process. And, it may be co-incidental, but this event has occurred since, very recently, I updated the PC for the new Windows 10 Creators.
I thought of resetting the Clip Zip to default settings, but all my old files, including old playlists are displaying and functioning fine. The Update Settings action yesterday has done something to the software in the Clip Zip such that it still recognises old .pla files, but not new ones.
Am I best off restoring the Clip Zip to factory settings - to override whatever settings update Windows provided for me - or can anyone suggest a less drastic solution?
Appreciate any thoughts.